Add Event handler once the record is saved in kb_feedback table
- Goto Data Resources
- Select Create Record 1
- Goto Events Section
- Expand Operation Succeeded event (This will be triggered after successful DB operation)
- Click Add New Event Handler
- Select Handler Star rating from the scripts section
- Click Save
Update the Script to handle Operation Succeeded event
- Goto Page Scripts
- Open Handler Star rating Script
- Append the following snippet
if (event.elementId == "create_record_1") { var items = []; var requestFailed = false; if (event.name == "DATA_OP_SUCCEEDED") { var output = event.payload.data.output.data.GlideRecord_Mutation.insert_kb_feedback; if (output == null) { requestFailed = true; } else { items.push({ id: "ratingArticleSuccess", status: "info", icon: "info-circle-outline", content: "Feedback submitted.", action: { type: "dismiss" } }); } } if (event.name == "DATA_OP_FAILED" || requestFailed) { items.push({ id: "flagArticleFailure", status: "critical", icon: "info-circle-outline", content: "Technical issue submitting a feedback. Try again later", action: { type: "dismiss" } }); } if (items.length > 0) { emit("NOW_UXF_PAGE#ADD_NOTIFICATIONS", { items }); } }
Note: In the next post, We will walk through the entire code to understand how exactly this works. You should see a feedback text once you select the star rating
![](https://myblogs.in/wp-content/uploads/2021/03/image-25-1024x533.png)
Great!! We have successfully added a confirmation message on feedback submission rating to the kb_feedback table