Part 23: Add data broker to save comments

Add Data Broker to add comments

• Goto Data resources
• Click + Add
• Search with keyword insert knowledge
• Select Insert knowledge comment
• Click Add

Add Event to Nested comments component

• From the content section, select Nested comments 1 component we created in the last post

• From configurations, Select event
• Click + Add a new event handler
• Select Insert knowledge comment 1 > Execute
  • Comment content – @payload.content
  • Article ID – @context.props.sysId
  • Parent ID – @payload.parentId
• Click Apply and Save
• Please check highlighted areas to make sure the configuration is correct

Result

• Open https://<instance-name>.service-now.com/now/panda_tech/knowledge-article/params/sys-id/f27d7f79c0a8011b0018f9d700d2b9aa
• Add Comment
• Navigate to kb_feedback to see if the comment is inserted correctly

Great!! We have successfully added comments to the kb_feedback table. Next Post we will talk about how to refresh data broker with the latest comment we added.